Account & technical issues

1. How do I activate my account?

After signing up for an account with us, a message with a confirmation link will be sent to the email address you used to register. Click on "Activate My Account", and you will be automatically logged in. Kindly activate your account within 3 days from receipt of the activation email.

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2. What should I do if I did not receive the activation email?

If you did not receive the activation email, please follow the steps below.

a. Click here to request for the activation email to be resent to you.
b. Enter the email address you used to sign up.
c. Click on "Resend confirmation instructions".

Alternatively, you can contact us and we will resend the activation email for you.

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3. How do I know if my account has been activated?

You will receive a welcome email from us if your account has been successfully activated.

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4. How will I change my personal details?

It's simple and easy to change and update your personal details with Connected. Follow the steps below:

a. Login to your Connected account with your email address and password. Alternatively, you can also login using your Facebook account.
b. Click on the "My Account" tab or "My Account" on the top right hand corner below your name.
c. Click "Edit" and enter the new information or change the information as seen on the left navigation.
d. Click "Save" to confirm the changes.

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5. How do I change my password?

To change your Connected password, please follow the instructions below:

a. Login to your Connected account with your email address or user ID and password. Alternatively, you can also login using your Facebook account.
b. Click on the "My Account" tab or "My Account" on the Top Right Hand Corner, below your name.
c. Scroll down to Account Settings and click on "Change Password".
d. Enter your current password for "Current Password".
e. Enter your new password for "New Password" and re-type your new password under "Re-type new password".
f. Click "Save" to confirm new password.

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6. What happens if I forget my email ID?

If you have forgotten your email ID, please contact us.
We will check and contact you as soon as possible.

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7. What happens if I forget my Connected password?

If you have forgotten your Connected password or your Connected password is not working for some reason, please follow these easy steps:

a. Click on Login and click on "Forgot password?".
b. Enter your Email Address as specified in your profile.
c. Click on the "Send me reset password instructions" button.
d. An email containing your password will be sent to the email address specified in your profile.

If you have difficulties retrieving your Connected password through the above method, please contact us. We will check and contact you as soon as possible.

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8. What should I do if I suspect that my password is stolen?

Please call 104 or contact us immediately to notify us to reset your password.
We will issue a new password and mail it to the mailing address you registered with Connected.

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