Once your item/package has been received and processed in our warehouse, you will be notified via email. Your item/package will be assigned with a (QP000000000XX )shipment number. You can then log in to your account to generate the invoice and complete the shipping payment.

Yes, additional charges may apply depending on the membership type and the service used. These may include, but are not limited to, customs duties, Goods and Services Tax , license fees, and any other applicable taxes or charges in accordance with applicable regulations.

You can refer to Customs website at https://www.customs.gov.qa/english/pages/default.aspx for any updates and information on dutiable and prohibited items.

Any dutiable items imported into Qatar are subject to Customs duty and/or Excise duty in accordance with the schedule to the Qatar Customs Duties Order.

Holding Fees – Premium Membership:
The Premium Membership includes 30 days of free warehouse storage. After the free storage period ends, a holding fee of QAR 5 per shipment per day will be applied.

Holding Fees – Basic Membership:
Shipments are automatically forwarded to Qatar once they arrive at Connected overseas warehouses. After the shipment arrives in Qatar, if the shipping charges are not paid or the shipment is not collected within 10 days from the arrival date, a holding fee of QAR 5 per day will be charged for each day of delay.

ChargesA5Part3

Storage at Connected overseas warehouses depends on the type of membership.After the free storage period ends, a storage fee of QAR 5 per shipment per day will be applied. Long-term storage is not available for the Connected Regular Membership.

Connected also reserves the right to dispose of any package that exceeds 30 days from the processed or declaration date.

Bundling Discount is a payment-related benefit available based on the subscribed plan. It allows customers to receive discounts on the base charge when paying for multiple shipments together under a single invoice. Subject to the plan’s terms and conditions.To benefit from this feature, customers may withhold payment until eligible shipments are ready, then proceed with a single combined payment to receive the applicable discount.

Please note that a holding fee will be applicable for packages that are held for more than 21 days.

Once your package has arrived at our Consolidation Centre, you can proceed to declare and make payment for the shipping charges. If you wish to consolidate, please wait until all your packages have arrived before making payment.

Once paid, we endeavor to deliver your package(s) within 5-8 working days.

Currently, the following are the available modes of payment:

• Credit/Debit Cards (Visa/Master)

Please ensure that you have made the necessary arrangements for any of the above payment modes before using Connected Shipping Services.

No, currently Connected does not provide a service for claiming of sales tax incurred by our customers when they shop online from overseas merchants.

When your package reaches our facilities in the USA or the UK, we will measure and weigh it to determine both the actual weight and the volumetric weight. As per freight industry standards, the chargeable weight is calculated based on whichever is higher: the actual or the volumetric weight.

Volumetric weight is a measurement based on the package dimensions rather than its actual weight, as less dense packages typically occupy more space.

The minimum chargeable weight is 0.5 kg, with additional charges applied in increments of 0.1 kg thereafter.

To help reduce shipping fees, you may advise the merchant to ensure proper packaging and place your items in the smallest possible box, avoiding unnecessary packaging materials. Additionally, depending on your subscription plan, you may consolidate multiple shipments into one and pay a single shipping charge, which helps reduce the base shipping cost.

We do not provide or sell commercial insurance. We offer instead, the Connected Care insurance package. For more details, please refer to the FAQs on Air Freight or click here.

Once your packages have arrived and are declared, it will be listed under "Packages Ready to Ship". Before "Review & Pay", you will be able to enter the voucher code.

CONNECTED runs multiple promotional offers throughout the year to suit different seasons and customer needs.

If the voucher code you entered appears to be invalid, please ensure the following:

• The voucher code has been entered correctly without extra spaces or errors.
• The voucher is still valid and has not expired.
• All terms and conditions of the voucher have been met.

If you experience any issues using a valid voucher code, please contact us and our team will be happy to assist you.

Log in to your Connected account and go to the "Incoming Package" section. Select “With OTP”, then enter your shipment details, including the merchant name, carrier name, tracking number, expected delivery date, and item details.

You will receive an email notification once your shipment has been received at the CONNECTED warehouse. You may also confirm this by logging in to your account and checking the " My Packages" section to view the shipment status.

Please ensure that your email address is up to date in your profile and that your inbox is not full.

If your merchant has confirmed that the shipment has already arrived but it is not showing in your account, you can manually add the shipment details through the Claim Package section on the website, without contacting Customer Support. Please provide the required details such as the tracking number, product description, and a copy of the invoice so our team can review and register your shipment.

We will endeavor to deliver your item(s) to you within 5 to 8 working days from the date of payment of your shipping charges.

Yes, you can. You have the option of collecting your Connected packages at selected Qatar Post offices. This will be convenient if there is usually no one at home to receive your packages.

Click here to view details about our Qatar Post offices.

Once your shipment has been delivered to your preferred Qatar Post office or delivery service, we will send you an SMS notification with the collection details.

You have to bring your original QID along a printed/soft copy of our e-mail/sms notification.

Yes, you may authorize someone else to collect your packages on your behalf. Please note that the authorized person must produce his/her QID.

If for some reason, your package(s) have not been delivered to the Qatar Post office when you turn up for collection, we will check on the package status with our operations department and advise you within 1 to 2 hours on the next steps.

If you have any queries that have not been addressed here, kindly call 104 or submit your query online. Our customer service officers will be glad to assist you.

No, any changes to the delivery address needs to be done before the payment of the packages.

An SMS notification will be sent to the mobile number specified in your account once we have dropped the package into your selected parcel locker location.

No, we do not allow the transfer of packages. All packages will be processed accordingly to the Connected account number that is stated in the invoice/shipping label on the package. If you have difficulties logging in to your Connected account, please contact us for further assistance.

Connected has the full right of discarding the items that are pending at the Warehouse shipping origin for more than 60 days.

If your invoice value exceeds USD 2,500 (QAR 9, 125), you will be required to submit the SED form. Click on the 'Download SED Form' button.

This feature is available to Free Membership customers. Once a package is received at our warehouse, it is automatically shipped without requiring any manual action from the customer.

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The repacking service is available exclusively to Premium members and can be requested when needed to optimize packaging or reduce shipment size, subject to the warehouse team’s assessment.

Yes, the repacking service is offered for a fee of QR 25 per request and is available exclusively to Premium members.

Please note that if the merchant delivers a shipment to our warehouse in a condition deemed unsuitable for shipping, additional repacking charges may apply to ensure safe transportation.

No, packages are not consolidated automatically. Premium members may request consolidation manually through their account, either for box consolidation or item consolidation, subject to service availability.

Two types of consolidation services are available

• Box Consolidation: Multiple packages are combined into one box without opening them.
• Item Consolidation: Packages are opened, unnecessary packaging is removed, and all items are consolidated into a single box.

There are also packages which are specially packed to ensure breakable items are cushioned. As such packages would potentially be bulky, the difference between the actual weight and volumetric weight may be higher. We will take into account such instances and repack only when the safety of the package will not be compromised.

The decision to repack a package will be made at the discretion of Connected.

Item consolidation may not be suitable for:

• Packages containing fragile items.
• Shipments with flammable or alcoholic contents.
• Packages clearly intended as gifts.
• Items that require original packaging to maintain quality or safety.

Consolidation is available exclusively to Premium members and is performed upon the customer’s request, subject to the warehouse team’s assessment to ensure shipment safety and efficiency.

Box Consolidation: Multiple packages are combined as-is into a single shipment without opening them.

Item Consolidation: Packages are opened, unnecessary packaging materials are removed, and the contents are consolidated into a single optimized shipment to help reduce shipping costs. This option is suitable for non‑fragile items.

This service, available exclusively to Premium members, allows up to 5 packages to be consolidated into a single shipment for a fee of QAR 25 per request, provided that the dimensions of each package do not exceed 50 × 50 × 50 cm. Repacking may be carried out into a single unified carton with maximum dimensions of 60 × 60 × 60 cm, if required.

If you did not receive the OTP, please ensure that:

• Your registered mobile number is correct
• You have network coverage
• You may then request the OTP to be resented.
• If the issue persists, please contact Customer Support and provide a screenshot of the issue so that our team can assist you.

Your account is activated once the OTP is successfully verified. After activation, you will be able to access your dashboard and use all account features.

You can update your personal details by following these steps:

• Log in to your account, go to My Account and Select Edit Profile.
• Update the required information such as name, phone number, email, or documents.
• Choose how you would like to receive the OTP — via mobile number or email address.
• Click Update and enter the OTP to complete the update successfully.

To change your password:

• Log in to your account.
• Go to My Account.
• Select Change Password.
• Click Send Change Password Email.
• A password change email will be sent to your registered email address.
• Follow the instructions in the email to complete the password change.

If you have forgotten your email ID, please contact us. We will check and contact you as soon as possible.

On the login page, click Forgot Password?, enter your registered email address, and follow the reset instructions.

• Enter your Email Address as specified in your profile.
• Click on the "Send me reset password instructions" button.
• An email containing your password will be sent to the email address specified in your profile.

If you have difficulties retrieving your CONNECTED password through the above method, please contact us. We will check and contact you as soon as possible.

Please call 104 or contact us online

Customs clearance procedures in the State of Qatar are subject to strict regulations that must be complied with when importing or exporting goods. All shipments are required to be registered in a customs declaration form, and a shipping manifest must be submitted to the customs authorities upon arrival.

If, following physical inspection, any discrepancy is found between the shipment contents and the customs declaration, additional taxes and duties will be applied, along with a penalty, in accordance with applicable regulations.

Failure to comply with customs laws may result in clearance delays, detention of goods, penalties, storage or demurrage charges, or return of the shipment to the country of origin. In cases of serious violations, legal action may be taken in accordance with applicable laws and regulations

Exemption categories include personal effects and household items, imports of charitable organizations and returned goods, diplomatic and military exemptions. Goods cleared for 'free zones' and duty-free shops are not subject to customs levies. Goods in transit may be accepted, without payment of duty, at designated stations.

Flammable goods, radioactive materials, ammunition and explosives, narcotic drugs, goods from economically boycotted countries, generally prohibited goods, and goods which infringe rules relating to commercial, industrial, artistic, or intellectual property rights are strictly prohibited.

Goods may be inspected and examined, typically in the presence of the owner or representative. However, suspicious, prohibited or improperly declared goods may be opened in the absence of the owner if they fail to show at the pre-notified time. In rare circumstances goods may be inspected prior to notice to the owner.

If examination is warranted, the costs of transportation to the place of examination, packing and repacking are at the expense of the owner. Goods that are harmful, dangerous or that are not permitted may be destroyed or re-exported.

To comply with international regulations governing the carriage of parcels, and ensure that parcel in transport does not present a danger to the general public, we restrict or prohibit certain items from our network.

We want to ensure the parcels is safe for everyone.
Many everyday items, such as aerosols, nail varnish and perfumes are considered dangerous good under transport legislation.

Failure to comply with these controls could result in prosecution.
You are responsible for checking whether or not an item is prohibited or restricted.

• Personal effects and used household items
• All kinds of Alcohol / Flammable sanitizers
• Any type of batteries (standalone or contain in equipment, even though it is a new iPhone from Apple manufacturer or a normal watch with button battery)
• Any type of weapon shape (knife, scissors, cutter, etc)
• Any external battery/powerbank for smartphones or tablets devices
• Any type of standalone batteries
• Audio speakers
• Gift card/bank card /activated card-loaded with monetary value.
• Flammable items such as perfume/nail polish/nail varnish/nail varnish remover
• Medicines (Prescription, Non-Prescription & Veterinary)
• Essential oils, diffuser oils, fragrance oil and perfume oil
• Radio transceivers and secure communication devices
• Wireless earbuds - Wireless earbuds case contains Li Batt and acts like a portable charger. This is prohibited from air transportation.
• Nintendo Switch
• Any unidentifiable material, substance or chemical (would be discard at Origin and unable to process for returns or redirect to another address)
• Printing ink / toner cartridges
• Intoxicating liquors
• Motor vehicles
• Petroleum products
• Pressurised air absorbers/shock absorber
• Chemicals and drugs
• Coins and bills
• Paper currency, coins, credit cards, cheques and stamps (Item(s) would be discard at Origin)
• Dangerous goods classified by US local regulation or IATA Dangerous Regulations including any materials with dry ice
• Super Capacitors or Capacitors Example: UN3508, with energy storage capacity greater than 0.3Wh unable to ship via Air Freight
• Flammable items such as perfume / nail polish
• Imitation tobacco products (e.g. electronic cigarettes, etc)
• Items restricted by the Washington Treaty, ie. ivory
• Items that contains Aloe, squalene, sharks’ extract or coral (eg: certain types of cosmetics or lip balm)
• Items that require temperature control Laser apparatus such as laser pointers that are found to have emission powers
• Seeds / live plant
• Squalane (not 100% plant based)
• Precious stones and metal
• Restricted or controlled items by the United States Government
• Weapons such as guns, swords and knives
• Items that are not labeled in English (Dietary supplements/ Cosmetics/ Food) Any food, supplement, drug or cosmetic that has been issued a Consumer Safety Advisory Warning by Authority (HSA or etc)
• Any unidentifiable material, substance or chemical.
• RestrictionsUSAItem38
• RestrictionsUSAItem39

This list may be updated from time to time. Please contact the U.S. & European Customs for any enquiry.
For more information concerning dangerous and prohibited goods, you may go to http://www.customs.gov.qa/customs_law.php or http://portal.www.gov.qa/wps/portal/topics/Business+and+Finance/customsandportslaw

Note: If you send prohibited good or restricted goods (and you do not comply with the relevant terms and conditions), we may deal with the goods as we see fit, including but not limited to, disposing of the parcels concerned (in whole or in part).

• Personal effects and used household items
• All kinds of Alcohol / Flammable sanitizers
• Any type of batteries (standalone or contain in equipment, even though it is a new iPhone from Apple manufacturer or a normal watch with button battery)
• Any type of weapon shape (knife, scissors, cutter, etc)
• Any external battery/powerbank for smartphones or tablets devices
• Any type of standalone batteries
• Audio speakers
• Gift card/bank card /activated card-loaded with monetary value.
• Flammable items such as perfume/nail polish/nail varnish/nail varnish remover
• Medicines (Prescription, Non-Prescription & Veterinary)
• Essential oils, diffuser oils, fragrance oil and perfume oil
• Radio transceivers and secure communication devices
• Wireless earbuds - Wireless earbuds case contains Li Batt and acts like a portable charger. This is prohibited from air transportation.
• Nintendo Switch
• Any unidentifiable material, substance or chemical (would be discard at Origin and unable to process for returns or redirect to another address)
• Printing ink / toner cartridges
• Intoxicating liquors
• Motor vehicles
• Petroleum products
• Pressurised air absorbers/shock absorber
• Chemicals and drugs
• Coins and bills
• Paper currency, coins, credit cards, cheques and stamps (Item(s) would be discard at Origin)
• Dangerous goods classified by UK local regulation or IATA Dangerous Regulations including any materials with dry ice
• Super Capacitors or Capacitors Example: UN3508, with energy storage capacity greater than 0.3Wh unable to ship via Air Freight
• Flammable items such as perfume / nail polish
• Imitation tobacco products (e.g. electronic cigarettes, etc)
• Items restricted by the Washington Treaty, ie. ivory
• Items that contains Aloe, squalene, sharks’ extract or coral (eg: certain types of cosmetics or lip balm)
• Items that require temperature control Laser apparatus such as laser pointers that are found to have emission powers
• Seeds / live plant
• Squalane (not 100% plant based)
• Precious stones and metal
• Restricted or controlled items by the United Kingdom Government
• Weapons such as guns, swords and knives

This list may be updated from time to time. Please contact the U.S. & European Customs for any enquiry.

For more information concerning dangerous and prohibited goods, you may go to http://www.customs.gov.qa/customs_law.php or http://portal.www.gov.qa/wps/portal/topics/Business+and+Finance/customsandportslaw

Note: If you send prohibited good or restricted goods (and you do not comply with the relevant terms and conditions), we may deal with the goods as we see fit, including but not limited to, disposing of the parcels concerned (in whole or in part).

Dangerous Goods

• DG Class 1: Explosives
• Ammunition, fireworks, flares, and caps for toy firearms and other explosives items.
• DG Class 2: Compressed Gas
• (flammable & non flammable) - Aerosol Spray, cylinder of compressed gas, gas canisters and fire extinguishers and other compressed gas items.
• Gift card/bank card /activated card-loaded with monetary value.
• DG Class 3: Flammable liquids
• Alcohol, perfume, nail polish/removers, paints, adhesive, cigarette lighter and flammable solvents and other flammable liquids.
• DG Class 4: Flammable solids
• Matches of all kinds, charcoal, mothball, solid fuel, substances which become dangerous when wet and other flammable solids.
• DG Class 5: Oxidising Materials
• Substances which yield oxygen readily, hair / textile dyes, bleaches, fiber glass repair kits and other oxidising materials.
• DG Class 6: Toxic & Infectious Substances
• Pesticides, nicotine, poisons – arsenic, cyanide, live virus/bacterial blood, patient specimen and other toxic & infectious substances. # Except for items assigned to UN3373
• DG Class 7: Radioactive Materials
• Medical or research samples containing radioactive substances and other radioactive materials.
• DG Class 8: Corrosives
• Standalone lithium battery, all electronics with/built-in battery etc
• Wet battery, sealed lead acid battery, corrosive liquids, mercury and other corrosives.
• DG Class 9: Miscellaneous Dangerous Goods
• Magnetized materials – instruments containing magnets, dry ice and other miscellaneous dangerous goods.

Prohibited Goods

• Personal effects and used household items
• Live Goods
• (Living animals and plants) - E.g. bees, leeches, silkworms, orchids and roses
• Perishable Goods
• Pressurised air absorbers/shock absorber
• (Foodstuff) - E.g. meat, fish, vegetable and fruits
• Narcotics and psychotropic substances
• Obscene or immoral articles/materials
• All Liquids
• Coins, bank notes and other valuables
• Articles which are or are deemed to be illegal to import in the destination country
• Vaporises and shisha molasses
• Paper currency, coins, credit cards, cheques, sensitive documents (i.e. ID card, driving license, passport) (Item(s) would be discard at Origin and unable to process for returns or redirect to another address)

This list may be updated from time to time. Please Contact us if you require any further assistance.

The list below serve as a guide on products that Connected does not ship.

Please note this list is not exhaustive and only includes some of the most common items.

• Personal effects and used household items
• All kinds of Alcohol / Flammable sanitizers
• Any type of batteries (standalone or contain in equipment, even though it is a new iPhone from Apple manufacturer or a normal watch with button battery)
• Any type of weapon shape (knife, scissors, cutter, etc)
• Any external battery/powerbank for smartphones or tablets devices
• Any type of standalone batteries
• Audio speakers
• Gift card/bank card /activated card-loaded with monetary value.
• Flammable items such as perfume/nail polish/nail varnish/nail varnish remover
• Medicines (Prescription, Non-Prescription & Veterinary)
• Essential oils, diffuser oils, fragrance oil and perfume oil
• Radio transceivers and secure communication devices
• Wireless earbuds - Wireless earbuds case contains Li Batt and acts like a portable charger. This is prohibited from air transportation.
• Nintendo Switch
• Any unidentifiable material, substance or chemical (would be discard at Origin and unable to process for returns or redirect to another address)
• Printing ink / toner cartridges
• Intoxicating liquors
• Tobacco products
• Powder
• Petroleum products
• Pressurised air absorbers/shock absorber
• Chemicals and drugs
• Coins and bills
• Paper currency, coins, credit cards, cheques and stamps (Item(s) would be discard at Origin)
• Dangerous goods classified by China local regulation or IATA Dangerous Regulations including any materials with dry ice
• Super Capacitors or Capacitors Example: UN3508, with energy storage capacity greater than 0.3Wh unable to ship via Air Freight
• Flammable items such as perfume / nail polish
• Imitation tobacco products (e.g. electronic cigarettes, etc)
• Items restricted by the Washington Treaty, ie. ivory
• Items that contains Aloe, squalene, sharks’ extract or coral (eg: certain types of cosmetics or lip balm)
• Items that require temperature control Laser apparatus such as laser pointers that are found to have emission powers
• Seeds / live plant
• Squalane (not 100% plant based)
• Precious stones and metal
• Restricted or controlled items by the China Government
• Weapons such as guns, swords and knives
• Items that are not labeled in English (Dietary supplements/ Cosmetics/ Food) Any food, supplement, drug or cosmetic that has been issued a Consumer Safety Advisory Warning by Authority (HSA or etc)
• Any unidentifiable material, substance or chemical.

This list may be updated from time to time. Please Contact us if you require any further assistance.

The list below serve as a guide on products that Connected does not ship.

Please note this list is not exhaustive and only includes some of the most common items.

• Personal effects and used household items
• All kinds of Alcohol / Flammable sanitizers
• Any type of batteries (standalone or contain in equipment, even though it is a new iPhone from Apple manufacturer or a normal watch with button battery)
• Any type of weapon shape (knife, scissors, cutter, etc)
• Any external battery/powerbank for smartphones or tablets devices
• Any type of standalone batteries
• Audio speakers
• Gift card/bank card /activated card-loaded with monetary value.
• Flammable items such as perfume/nail polish/nail varnish/nail varnish remover
• Medicines (Prescription, Non-Prescription & Veterinary)
• Essential oils, diffuser oils, fragrance oil and perfume oil
• Radio transceivers and secure communication devices
• Wireless earbuds - Wireless earbuds case contains Li Batt and acts like a portable charger. This is prohibited from air transportation.
• Nintendo Switch
• Any unidentifiable material, substance or chemical (would be discard at Origin and unable to process for returns or redirect to another address)
• Printing ink / toner cartridges
• Intoxicating liquors
• Tobacco products
• Petroleum products
• Pressurised air absorbers/shock absorber
• Chemicals and drugs
• Coins and bills
• Paper currency, coins, credit cards, cheques and stamps (Item(s) would be discard at Origin)
• Dangerous goods classified by Malaysia local regulation or IATA Dangerous Regulations including any materials with dry ice.
• Super Capacitors or Capacitors Example: UN3508, with energy storage capacity greater than 0.3Wh unable to ship via Air Freight
• Flammable items such as perfume / nail polish
• Imitation tobacco products (e.g. electronic cigarettes, etc)
• Items restricted by the Washington Treaty, ie. ivory
• Items that contains Aloe, squalene, sharks’ extract or coral (eg: certain types of cosmetics or lip balm)
• Items that require temperature control Laser apparatus such as laser pointers that are found to have emission powers
• Seeds / live plant
• Squalane (not 100% plant based)
• Precious stones and metal
• Restricted or controlled items by the Malaysia Government
• Weapons such as guns, swords and knives
• Items that are not labeled in English (Dietary supplements/ Cosmetics/ Food) Any food, supplement, drug or cosmetic that has been issued a Consumer Safety Advisory Warning by Authority (HSA or etc).
• Any unidentifiable material, substance or chemical.
• Intoxicating liquors
• Tobacco products
• Petroleum products
• Pressurised air absorbers/shock absorber
• Articles, publications of a pornographic or obscene nature
• Alcohol products and beverages
• Antiques (breakable and/or fragile)
• Art Works
• Asbestos
• Bullion
• Diamonds
• Currency
• Gold & Silver
• Chewing tobacco, shisha tobacco and imitation tobacco products (e.g. electronic cigarettes, etc)
• Cigarette lighters in shapes of pistols or revolvers
• Controlled drugs and psychotropic substances
• Explosives, poisons, radioactive material, compressed gas, corrosive, firearms, flammables and any item which by its nature can potentially cause damage to other items or expose regulatory and customs officers to injury.
• Any product that can be used in military, chemical or biological weapons, missile technology, or nuclear proliferation (e.g. handcuffs, leg cuffs, ankle cuffs, police-type batons, spraying and fogging systems)
• Endangered species of wildlife and their by-products
• Weed killers
• Motor vehicles (including but not limited to, personal mobility devices, such as Hover board, Electric Scooter, Segway, Unicycle and power assisted bicycle. Item(s) received at Origin unable to process for redirect to another address)
• Firecrackers & fireworks
• Firearms, parts thereof and ammunition
• Night Vision / Infra-Red Goggles and Binoculars
• Sharp knives (eg: hunting knives and swords)
• Imitation arms including toy guns, toy pistols, hand grenades
• Furs
• Fishes and fishery products (including fin fish, crustaceans and molluscs)
• Hazardous or combustible materials (as defined in IATA Regulations)
• Human remains, including ashes
• Jewelry, precious metals and stones
• Laser apparatus such as laser pointers that are found to have emission powers
• Radioactive material & waste
• Items that require temperature-control
• Medical samples (e.g. biological/diagnostic specimens, blood, urine, bodily fluids, etc.)
• Narcotic drugs
• Prescription drugs
• Unlicensed drugs
• Meat or animal extracts
• Seeds / live plant
• Narcotics (illegal)
• Nicotine
• Processed egg
• Pets
• Perishable foods (e.g., cheese, yoghurt, eggs)
• Reproduction of copyright publications, video tapes, video compact discs, digital video discs, laser discs, records or cassettes
• All types of Camera devices
• Counterfeit/replica goods
• Seditious and treasonable materials
• Royal Expert Whitening Cream
• Paper currency, coins, credit cards, cheques, sensitive documents (i.e. ID card, driving license, passport) (Item(s) would be discard at Origin and unable to process for returns or redirect to another address)

This list may be updated from time to time. Please Contact us if you require any further assistance.

• Personal effects and used household items
• Any food, supplement, drug or cosmetic that has been issued a Consumer Safety Advisory Warning by Authority
• Any unidentifiable material, substance or chemical.
• Intoxicating liquors
• Tobacco products
• Petroleum products
• Articles, publications of a pornographic or obscene nature
• Alcohol products and beverages
• Animals, Animal Products, Animal Skins, Animal Fur, Animal Parts, Live Animals, Meat or animal extracts
• Body Parts
• Antiques (breakable and/or fragile)
• Art Works
• Asbestos
• Bullion
• Diamonds
• Currency
• Gold & Silver
• Chewing gum
• Chewing tobacco, shisha tobacco and imitation tobacco products (e.g. electronic cigarettes, etc)
• Cigarette lighters in shapes of pistols or revolvers
• Controlled drugs and psychotropic substances
• Explosives, poisons, radioactive material, compressed gas, corrosive, firearms, flammables and any item which by its nature can potentially cause damage to other items or expose regulatory and customs officers to injury.
• Any product that can be used in military, chemical or biological weapons, missile technology, or nuclear proliferation (e.g. handcuffs, leg cuffs, ankle cuffs, police-type batons, spraying and fogging systems)
• Endangered species of wildlife and their by-products
• Fertilizers
• Weed killers
• Motor vehicles (including but not limited to, personal mobility devices, such as Hover board, Electric Scooter, Segway, Unicycle and power assisted bicycle. Item(s) received at Origin unable to process for redirect to another address)
• Firecrackers & fireworks
• Firearms, parts thereof and ammunition
• Night Vision / Infra-Red Goggles and Binoculars
• Sharp knives (eg: hunting knives and swords)
• Imitation arms including toy guns, toy pistols, hand grenades
• Furs
• Fishes and fishery products (including fin fish, crustaceans and molluscs)
• Hazardous or combustible materials (as defined in IATA Regulations)
• Human remains, including ashes
• Jewelry, precious metals and stones
• Laser apparatus such as laser pointers that are found to have emission powers
• Radioactive material & environmental waste
• Items that require temperature-control
• Medical samples (e.g. biological/diagnostic specimens, blood, urine, bodily fluids, etc.)
• Clinical and medical waste
• Narcotic drugs
• Prescription drugs
• Pressurised air absorbers/shock absorber
• Unlicensed drugs
• Drugs – including all over-the-counter, prescription or non-prescription and legal drugs as well as illegal drugs / narcotics
• Seeds / live plant
• Squalane (not 100% plant based)
• Narcotics (illegal)
• Nicotine
• Processed egg
• Pets
• Perishable foods (e.g., cheese, yoghurt, eggs)
• Reproduction of copyright publications, video tapes, video compact discs, digital video discs, laser discs, records or cassettes
• Counterfeit/replica goods, currency, bank notes and postage stamps
• Seditious and treasonable materials
• Royal Expert Whitening Cream
• Paper currency, coins, credit/debit/bank cards, cheques, sensitive documents (i.e. ID card, driving license, passport) (Item(s) would be discard at Origin and unable to process for returns or redirect to another address)
• Complete original and imitation firearms and firearm parts, (includes rifle butts, trigger mechanisms, screws / bolts etc which are manufactured for the sole purpose of creating a functional firearm), ammunition, explosives
• Goods, the carriage of which is prohibited by law in the country of origin, transit or destination
• Illegal goods (these are goods which are considered illegal in the origin, the transit points and/or the destination countries and would include but not be limited to pirated goods, counterfeit goods and narcotics)
• Indecent, obscene or offensive material
• Infectious Substances
• Legal or illegal highs
• Living creatures
• Living plants or organisms
• Lottery tickets
• Medicines not approved for sale in the origin or destination countries
• Mobile phone SIM card
• Official documents (e.g. Passport, Driving license, Certificate of Incorporation, etc.) including both genuine and fake documents
• Oxidising substances and organic peroxide
• Pathogens
• Pesticides
• Poisonous (toxic) and infectious substances
• Poisons
• Pornography
• Foods that are restricted for import into the destination country
• Real or imitation firearms, parts thereof
• Sharp Instruments
• Tobacco and nicotine related products including e-cigarettes
• UN2814 or UN2900
• Unidentified substances or items that in our opinion could be any of the other items on this list

This list may be updated from time to time. Please Contact us if you require any further assistance.

• Personal effects and used household items
• All kinds of Alcohol-based / Flammable products / Spray (e.g. perfumes, cologne, toners, sanitizers, lighters, aftershave, paint, etc)
• All kind of liquids (lotion, cream, toothpaste, contact lens with liquid, etc)
• Any type of batteries (standalone or contain in equipment, even though it is a new iPhone from Apple manufacturer or a normal watch with button battery)
• Any type of weapon shape (knife, scissors, cutter, etc)
• Any external battery/powerbank for smartphones or tablets devices
• Any type of standalone batteries
• Gift card/bank card /activated card-loaded with monetary value.
• Flammable items such as perfume/nail polish/nail varnish/nail varnish remover
• Essential oils, diffuser oils, fragrance oil and perfume oil
• Radio transceivers and secure communication devices
• Wireless earbuds - Wireless earbuds case contains Li Batt and acts like a portable charger. This is prohibited from air transportation.
• Nintendo Switch
• Any unidentifiable material, substance or chemical (would be discard at Origin and unable to process for returns or redirect to another address)
• Intoxicating liquors
• Fertilizer
• Tobacco products
• Motor vehicles
• Petroleum products
• Pressurised air absorbers/shock absorber
• Charcoal
• Chemicals and drugs
• Medicine & all class under pharmaceuticals eg: Hepalyse Pulse
• Coins and bills
• Paper currency, coins, credit cards, cheques and stamps (Item(s) would be discard at Origin)
• Dangerous goods classified by Japanese local regulation or IATA Dangerous Regulations including any materials with dry ice.
• Super Capacitors or Capacitors Example: UN3508, with energy storage capacity greater than 0.3Wh unable to ship via Air Freight
• Flammable items such as perfume / nail polish
• Imitation tobacco products (e.g. electronic cigarettes, etc)
• Items restricted by the Washington Treaty, ie. ivory
• Items that contains Aloe, squalene, sharks’ extract or coral (eg: certain types of cosmetics or lip balm)
• Items that require temperature control Laser apparatus such as laser pointers that are found to have emission powers
• Seeds / live plant
• Squalane (not 100% plant based)
• Precious stones and metal
• Restricted or controlled items by the Japanese Government
• Weapons such as guns, swords and knives
• Items that are not labeled in English (Dietary supplements/ Cosmetics/ Food) Any food, supplement, drug or cosmetic that has been issued a Consumer Safety Advisory Warning by Authority (HSA or etc).
• Any unidentifiable material, substance or chemical.

This list may be updated from time to time. Please Contact us if you require any further assistance.

• Asbestos
  Work Health and Safety (WHS) and environment laws in all states and territories prohibit the unauthorised supply, transport, use (including manufacturing), or handling of asbestos.
• Personal effects and used household items
• Defence and Strategic goods
  Items such as
  
  • Biological agents
  • Nuclear material
  • Radioactive substances and Security Sensitive Ammonium Nitrate (SSAN)
  • Radio transceivers and secure communication devices
• Drugs, Medicines and Therapeutic Substances
  Items such as
  
  • Antibiotics
  • Narcotics
  • Growth hormones and prescription medicines
• Gift card/bank card /activated card-loaded with monetary value.
• Fertiliser
  Items such as
  
  • Chemical fertiliser
    
  • Mined fertiliser
    
  • Organic fertiliser
• Firearms
  Items such as
  
  • Ammunition
  • Firearms
  • Paintball markers
  • Soft air (BB) firearms
  • Firearms parts and any type of weapon shape (knife, scissors, cutter, etc)
• Hazardous goods
  Items such as
  
  • Plastic explosives
  • Hazardous waste
  • Ozone depleting substances
  • Pesticides and Polychlorinated Biphenyls.
• Intellectual property and cultural items
  Items such as
  
  • ANZAC
  • Goods bearing images of flags or coat of arms
  • Antiquities
  • Art
  • Fossils and historical documents.
• Miscellaneous
  Items such as
  
  • Rough diamonds
  • Human blood and tissue
  • Ice pipes
  • Kava
  • Wine
  • Pepper spray
  • Pressurised air absorbers/shock absorber
  • Pornography
  • Sanctioned countries
  • Signal jammers
  • Suicide devices
  • Tablet presses
  • Stem cells and woolpacks
  • Any type of batteries (standalone or contain in equipment, for e.g. new/used mobile phone/iPhone, normal watch with button battery, wireless earbuds case contains Li Batt and acts like a portable charger)
  • Super Capacitors or Capacitors
  Example: UN3508, with energy storage capacity greater than 0.3Wh unable to ship via Air Freight
• Tobacco
  Information on the import of tobacco products into Australia.
• Weapons
  Information on weapons import tests, deactivating warfare items, permits, penalties, exporting and contacts.

This list may be updated from time to time. Please Contact us if you require any further assistance.

ORIGIN REGULATIONS:

UNACCAPTABLE MATERIAL OUT OF UNITED ARAB EMIRATES

Telescopes, Prescription pills, Electronic items with high power magnet

REGULATIONS

When using UAE address, online purchases coming from outside the UAE will be subjected to a 5% import VAT on the full value of goods cleared, in accordance with the UAE VAT law.

VALUE LIMIT

GENERAL UNACCAPTABLE (SAME FOR ALL ORIGINS AND DESTINATIONS):

GPS , All types of Lighters , Seeds, Safe , Wall holder, Holster, Vest and bag for gun, Toy gun , Toy gun accessories, Used Lithium Batteries, Flammable Batteries, Standalone Batteries, Portable Batteries, Power Banks, Walkie Talkie, Drone Cameras, Lasers (as Laser Hair Removal or Laser Pens), Pets Supplements, Government issued documents (Including but not limited to Permanent Residence Cards, Green Cards, Work Permits, Passports, Driving Licenses, Health Cards, Correspondence from a respective country’s tax authority, e.g. Revenue Canada, Internal Revenue Service, HM Revenue and Customs) / Damaged/Broken phones of any kind (iPhone, Samsung etc.) Damaged / broken tablets of any kind, Hoverboard, Hookah & Hookah Accessories, Samsung Note 7, Any endangered species products (skin, hair etc.), All Liquids, Nail Polish, Spy Items, Swords/Sharp tools/weapons, Cheques, Electronic Dog Collar.

DESTINATION REGULATIONS:

UNACCAPTABLE MATERIAL INTO QATAR

Toy Remote Airplane with Camera, Remote Car with Camera, any product made in Israel, Hookah and its accessories, Night Vision Goggles, Drone / Drones Accessories, Telescopes, Scopes of any kind, Animal feeds, Animal medicine, Animal supplements*, Standalone Batteries, any kind of spy items/hidden camera, E vape / E vape accessories, LYFT nicotine, Power banks, Jump starters, Radars.

*The mentioned items can only be cleared from Qatar Customs once the customer provides Import Permit of animal feeds/supplements/medicine from the department of Animal Resource before moving the package to Doha or else shipment will be confiscated and re-exported. For more details please email. connectedteam@qatarposts.com

REGULATIONS

20 QAR Bayan Charge is applied for each shipments entering Qatar General Unacceptable Commodities.

• Personal effects and used household items
• Animals
• Antiques
• Artwork
• Counterfeit Goods
• Corrosives
• Drugs
• Electronics
• Explosives
• Fake/ Dummy Games
• Flammable liquids
• Flammable solids
• Fragile
• Gambling
• Gases compressed, liquefied or dissolved under pressure
• Government Issued Documents
• Minerals
• Miscellaneous
• Negotiable Currency
• Oxidizing substances and organic peroxides solids
• Packaging
• Perishables
• Plants
• Pornography
• Radioactive material
• Remains
• Sharp Tools/Weapons
• Tobacco Products
• Toxic and infectious substances
• General Unacceptable Commodities / All Origins
• Narcotic drugs (All form of cannabis products (dried cannabis, pre-rolled, extracts, beverages, and edibles)

This list may be updated from time to time. Please Contact us if you require any further assistance.

Personal effects and used household items are not approved for shipping to Qatar due to the difficulty in accurately quantifying their value. This restriction helps ensure compliance with local customs regulations and facilitates a smoother shipping process.

By focusing on items that can be clearly valued and documented, we aim to provide a more efficient and reliable shipping service. We appreciate your understanding and cooperation in adhering to these guidelines.

If you have any questions or need further assistance, please don't hesitate to contact our support team.